A person answers this, and usually the same day.

What to write about

• Something is broken. Tell us what happened and what you expected. Most things are fixed in the next release, and releases are frequent.
• Your licence key will not activate, or you have moved to a new Mac and need the old one released.
• A refund. Fourteen days, full, no reason needed. See the refund policy.
• A question before you buy. Ask. We would rather answer than have you spend £54 on the wrong thing.
• Something the app should do. Nearly everything in the last three releases came from someone writing in.

What helps us answer faster

Your version

In the app: Settings, then the version at the top. Or the menu bar item, then About.

Your macOS

Apple menu, then About This Mac.

What happened

What you did, what the app did, and what you expected instead. A screenshot if it is visual.

For licence problems

The email address you bought with, or the order number, or the key itself.

What we cannot see

Quarter Past has no account and no server. Your record lives in a file on your own Mac, so we cannot look at your data, recover it, or see what went wrong from our end. That is the trade for a tool that never watches you, and it means a description from you is the whole picture we get. If your record matters to you, take a backup from Settings.

Who you are writing to

Quarter Past is made and sold by SeeForth Services Ltd, registered in England and Wales, company number 09793300. Registered office: 3rd Floor, 86–90 Paul Street, London EC2A 4NE. VAT registration 270 4056 27.

The same address answers questions about privacy and your data rights, set out in the privacy policy, and about the terms.